Gaurav heads the professional services and business intelligence functions at HyperQuality (www.hyperquality.com). 70% of Gaurav’s time is dedicated towards the development of professional services opportunities and mentoring client projects. His another key responsibility is to manage HyperQuality’s strategic partnership with a leading speech analytic company, which includes managing a team of business analysts who work on cutting-edge speech analytic technology.

Gaurav is a quality enthusiast with over 9 years of experience in the process improvement & process re-engineering domain. He has worked across various industries/verticals and have executed projects ranging across diverse ROI drivers – cost reduction, top line revenue, customer satisfaction, customer/employee retention to name a few.

Specialties

Certified Six Sigma Black Belt & PMP certified – has a “gigantic” passion for Open Source technologies. Loves to leverage “typical” quality improvement methodologies like Six Sigma along with technology to make business changes quick and fruitful.